As long as you have an internet connection and your computer turns on we can help with remote support as if our technicians were right there by your side. If you don’t have an internet connection, a technician will be dispatched to your home or your place of business.
Repairs can take as long as few minutes depending on your problem, our remote technician will advise you on the approximate time to resolve the issue and the best price plan for you. Typical PC Tune Up and improving performance can take anywhere from 20 minutes to 30 minutes depending on your connection speed. Virus removal can be more time consuming and takes anywhere from 30 minutes to 2 hours on average. In general Remote Support is much faster than taking your computer to a local shop for repair which may take several days. Also taking your computer to the local repair shop involves disconnecting/unplugging all of your computer wires and cables and the trip to the shop.
Instant access to our technicians when you call. After assessing the issue(s) the technician will start working on it immediately.
No, we only need you to get us started by initiating our remote control software. This usually takes a couple of minutes. Once we start the process you can walk away or watch us work on your computer as if we were in front of it. We do not “black” out your screen so you can see everything we are doing at all times.
Our technicians are available 24/7 365 days a year to service your computer needs.